Fulfillment Associate Manager
ZOE
Boston, MA, USA
Posted on Nov 14, 2024
We Are Redefining How People Approach Their Health
ZOE is the science and nutrition company leading a movement to transform the health of millions.
We exist because the food we eat is making us sick. Most of what we are taught about food is wrong.
ZOE runs the world’s largest nutrition science study to find scientifically proven solutions.
Our randomized controlled trial of ZOE proves that if you eat the right food for your body, you can feel healthier in weeks and be on track for more healthy years.
ZOE can change the way you eat, feel, and live. We host world-leading scientists on our podcast and bring proven science to your plate with Daily30+, our 30+ plant supplement.
Over 100,000 people rely on ZOE Membership, our personalized nutrition program, to make smarter food choices. ZOE Membership turns complex science into clear step-by-step actions, helping you improve your health with every meal.
ZOE means life — and you can change your life with food.
About the team
The Operations team is responsible for the execution and success of our D2C member experience and B2B supply chain. This team covers all backend operations from order to results delivery for our food products and home testing kits; and retail product supply chain. This includes inventory & fulfilment, vendor management & performance, and testing data analysis. We bridge the gap between member expectations and lived experience. Our team is innovative, driven and passionate about ZOE’s mission to improve the health of millions.
About the role
As our Fulfillment Manager, you’ll be at the heart of our US operations, driving smooth and efficient delivery processes. This role is ideal for a proactive individual who thrives in a dynamic environment, enjoys collaborating across teams, and is excited to help shape and enhance our fulfillment and logistics operations. In addition to managing day-to-day logistics, you’ll lead process improvements and strengthen relationships with third-party vendors, ensuring every customer experience is positive, timely, and memorable.
You'll...
- Lead and mentor a team of Fulfillment Associates, providing guidance, setting goals, and fostering an inclusive and collaborative environment that encourages growth and high performance.
- Plan and manage staffing levels, including being responsible for recruiting, onboarding and offboarding of temporary associates
- Manage the entire fulfillment process, from order processing to on-time delivery, ensuring products are accurately and swiftly dispatched, with hands-on involvement as needed.
- Oversee inventory across all warehouses, collaborating with supply chain teams to avoid overstocking or shortages.
- Manage stock rotation and expiration date control
- Build and maintain positive partnerships with third-party logistics providers and vendors, ensuring accountability, service quality, and mutual success.
- Actively work with Customer Support to address fulfillment issues and enhance our customers' experience, guided by feedback and a commitment to continuous improvement.
- Identify and implement ways to improve efficiency, lower costs, and create sustainable fulfillment practices.
- Use metrics to analyze fulfillment performance, guide forecasting, and make decisions that support team success and operational growth.
- Ensure all fulfillment processes meet health, safety, and regulatory standards across markets.
- Support the wider Ops team with ad hoc tasks related to the wider supply chain and results pipeline
We think this role would be a great fit if you…
- 4+ years in a fulfillment, logistics, or supply chain role, ideally in e-commerce, food, or health-related industries.
- Demonstrated experience leading and developing a small team, with a focus on fostering an inclusive, collaborative, and growth-oriented environment.
- Have experience working with temporary staffing agencies and managing temporary associates
- Willingness to actively participate in daily operations alongside your team, with a mindset focused on team success.
- Strong data analysis skills to support inventory and staff planning, and the optimisation of operations.
- Ability to communicate effectively across departments, especially with vendors and 3PL providers.
- Adaptable and ready to find creative solutions to keep things running smoothly.
- A commitment to quality in every step of the fulfillment process.
- Experience with ERP or supply chain software.
- Familiarity with compliance and regulatory standards in fulfillment or food industries.
- Comfortable working in a fast-paced or start-up environment.
It would be an added bonus if…
This is an on-site role based at our conveniently located warehouse in Canton, Massachusetts. You'll enjoy a consistent Monday-to-Friday schedule (8 AM–4 PM), with occasional weekend support to meet business needs. Please note that relocation assistance is not available for this position.
Hiring Process
- Talent Acquisition Screen (30 minutes): This is an opportunity for us to learn more about your background, motivations, and interest in the Fulfilment Manager role. We will discuss your previous experience to evaluate how your skills and expertise align with the key requirements of the position and the company’s expectations.
- Hiring Manager Screen (45 minutes): In this interview, we’ll focus on your professional background, key accomplishments, and how your experience applies to the responsibilities of the Fulfilment Manager role. You will also have the chance to discuss your leadership style, approach to decision-making, and how you manage and motivate teams to achieve operational goals.
- Async Communication Exercise: In this stage, you will be asked to complete an asynchronous communication exercise. You’ll receive a scenario or situation related to the role and will need to craft a clear, concise, and professional response. This exercise will help us assess your communication skills, ability to organise information, and how effectively you convey key messages, especially in a remote or fast-paced environment.
- Final Round Interview (60 minutes): This final interview will follow a behavioural approach to understand how you’ve demonstrated essential competencies in previous roles. We’ll discuss how you’ve aligned with our company values, culture, and mission, as well as how you’ve handled challenges, led teams, and worked collaboratively to drive success.
The experience, skills, and attributes listed above reflect what we believe will contribute to success in this role. If you're passionate about ZOE and the opportunity, but don't meet 100% of the criteria, we still encourage you to apply. We are committed to supporting growth and are happy to offer upskilling opportunities where possible.
Compensation Philosophy
At ZOE, we are committed to offering competitive and equitable compensation that reflects the value of each role and aligns with regional labor market standards. Our approach to compensation goes beyond just base salary — we offer a comprehensive package that includes base pay and stock options, ensuring that every team member is rewarded for their contributions to the company’s growth and success.
We believe that building a thriving team requires not only providing fair and competitive compensation but also fostering an environment where success is shared collectively. Our total compensation package is designed to support the well-being of our employees, recognise their individual contributions, and empower them to grow alongside ZOE.
Benefits & Perks
At ZOE we understand the significant role our benefits play in motivating, inspiring and safeguarding our employees' well-being. Our benefits strategy is thoughtfully designed to echo our mission and values, recognising the diverse needs arising from different life stages of our ZOEntists.
Our approach to benefits takes an inclusive and flexible view of both personal and professional growth. From competitive health and wellness packages to future-securing pension / 401k schemes, inclusive parental policies, building connection, and tailored professional development programs, we've got you covered.
🏥 Medical Insurance (provided by Justworks); Covering our ZOEntist’s premium on our base plan, the A4. All other dependants can be added to the scheme, or you can choose a higher cost scheme, but this will be at your own cost and deducted from your bi-weekly pay check.
👀 Vision Insurance (provided by Justworks). One plan to choose.
🦷 Dental Insurance (provided through Justworks). One plan to choose.
👩🔬 Get your own ZOE Kit!: As part of the ZOE family, we know how excited you must be to understand your own unique biology and start finding out what foods work for you. So we are offering all ZOEntists the opportunity to have a ZOE Test Kit for free!
💛 Wellness Budget: As a company on a mission to improve the health of millions, it’s important to us that you are looking after your own health. Overall wellness is just as important as your physical health. At ZOE, we recognise our ZOEntists work hard and we want to support your health and wellbeing in a holistic and well-rounded sense.
💛 Life, ADD & Long-Term Disability Insurance: ZOE US individual Life Insurance and Long-term disability insurance are provided to you via Lincoln.
📱 YuLife Wellbeing App: Yulife is a wellbeing app that rewards steps and mindful minutes with 'YuCoin', which you can use to claim wellness rewards and discounts.
🤒 Sickness & Absence: If you are unwell, we want you to take the time you need to recover regardless of how long that is. We guarantee full pay for 10 days in a rolling 12-month period.
🧘 Yoga: Each week, we have 2 optional yoga sessions on Thursday mornings and Friday lunchtimes! Come along for some stretching 🤸
🤗 Employee Assistance Programme (EAP): EmployeeConnect is an employee assistance program that provides professional, confidential counselling for employees and their loved ones, helping them improve their situations, both at home and at work.
💙 Mental Health Support: We offer this type of support through a number of channels, including insurance policies (depending on which plan you select), and the Employee Assistance Program, as well as Spill, a Slack-integrated video therapy + resource provider.
✚ More JustWorks benefits offers additional benefits such as One Medical, Kindbody, Teledoc, Talkspace and Commuter benefits.
🏖️ Annual Leave: 20 days annual leave (prorated in the first year based on start date).
💛 Life Event Day: This is 1 day per year for you to use for an event you’re personally celebrating (e.g. your birthday!)
💆 Reset Days: We have 2 company-wide Reset Days per year, which is a chance for everyone to log off & reset!
💰 401k by Guideline.
🐣 Parental Leave: We want to ensure our new parents feel supported at ZOE. Therefore primary caregivers receive 16 weeks of ZOE enhanced maternity pay and secondary caregivers receive 8 weeks. All employees become eligible for this benefit if they have worked for ZOE for one year before the due date.
👥 Social Budget: Each ZOEnist has an individual monthly social budget of $64 to spend toward in-person or virtual events or social gatherings.
🤝 Volunteering Day: ZOEntists have 1 paid day per year to volunteer and give back to their communities. Possible activities include helping at a food bank, an animal shelter, or community cleanups.
We continue to build a benefits package that invests in our team members’ long-term personal and professional growth and wellbeing, adding to this list as it evolves.
Equal opportunities
We are committed to fostering a diverse and inclusive team where every individual can bring their authentic self to work. We believe that this is key to our success and are dedicated to positively impacting the tech industry. As part of our commitment to equal opportunities, we encourage candidates from underrepresented backgrounds to apply. We ensure a respectful and inclusive environment for all and do not discriminate on the basis of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability, or age. If you require any accommodations during the interview process, please feel free to inform us, and we will make every effort to support your needs.