Job Opportunities in the Daphni Portfolio


Content Design Lead



United Kingdom · Lancaster, OH, USA · Remote
Posted on Friday, June 21, 2024
We Are Redefining How People Approach Their Health
Created by the world’s top scientists, our personalised nutrition program is reimagining a fundamental human need – eating well for your own body. Currently available in the US and the UK, ZOE is already helping > 100k ZOE members to adopt healthier habits and live better.
Our work and expertise in biology, engineering, data science, and nutrition science have led to multiple breakthrough papers in leading scientific journals such as Nature Medicine, Science, The Lancet, and more.To learn more, head to Spotify, Apple Podcasts, or Audible to listen to our Science & Nutrition Podcast (with 3 million listens!)
A remote-first, high-growth startup, we are backed by founders, investors, and entrepreneurs who have built multi-billion dollar technology companies. We are always looking for innovative thinkers and builders to join our team on a thrilling mission to tackle epic health problems.
Together, we can improve human health and touch millions of lives. We value inclusivity, transparency, ownership, open-mindedness and diversity. We are passionate about delivering great results and learning in the open. We want our teams to have the freedom to make long-term, high-impact decisions, and the well-being of our teammates and the people around us is a top priority.
About the team:
You’ll join a mighty team of multidisciplinary Product Designers, Brand Designers and UX researchers, who are passionate about creating impact through their work. We are a diverse bunch of people from ex-IDEO, Miro, KPMG, Google, and more — bringing together a unique skill set and human attitude to make science understandable, personalised and actionable for millions.
We love well-crafted experiences. Full stop.
We care about the business and user equally to make our long-term mission a success.
We are also here to play around, explore, and learn together as a team. Who said work shouldn't be fun 😊
About the role:
You will join ZOE as a founding member of a Content Design team. You will shape how we design with words, structure information, and lead with metaphors and clear mental models. As a Content Design Lead, you’ll work closely with multiple teams and problems. You will be hands-on on content-heavy problems while guiding the product design team and reviewing the day-to-day design work across the board.
Being a one-person function comes with some challenges and opportunities: defining the ways of working, educating peers on your craft, setting up expectations, and managing multiple streams of work simultaneously. All that is to support ZOE’s mission and improve the health of millions. Content Design is not a magical word choice for us. It's an intentional act of creating an experience for ZOE members that drives business impact through clarity and genuine care. Write well, edit often and log your meals.
Come join us!

You’ll be…

  • Working directly with product design, product management, marketing, UX research, and support to create solutions to strategic problems with a focus on an optimal user experience.
  • Writing content across our product journey in partnership with design, product management, and engineering to ensure our overall strategy meets both product goals and customer needs.
  • Planning and writing content for product experiences across all touch points, including things like:
  • Improving user onboarding and product education
  • Crafting exciting science lessons
  • Improving and growing our knowledge base/help centre content
  • Creating a connected, coherent, and clear experience for our users throughout their journey
  • Evaluating and iterating on your content’s impact based on user feedback, user research, and analytics.

We think this role would be a great fit if...

  • You have extensive experience as a Content Designer or UX Writer, preferably with some background in writing for tech products. Experience with product UI copy and microcopy is a plus.
  • You are an autonomous worker, you can work independently with ease and without supervision.
  • Storytelling is a strength, you have excellent writing skills that engages audiences.
  • Working in tech environments is natural for you and you collaborate well with Product, Engineering and Design teams.
  • Content standards around style, voice and tone guidelines are familiar to you.
  • You have a high attention to detail, you can produce high-quality work in quick turnarounds.
  • You have the ability to think strategically, and be smart about execution.
What you can expect from us
Aside from ensuring the industry-benchmark compensation package and providing you with all the hardware and software you need, we have worked hard for our list of benefits to be focused on things that matter to our team members most.
Remote-first - work from home, pop into our London/Boston offices, or work within the EU; you have flexibility to choose your own place of work and work flexibly
Stock options - we want everyone to be rewarded for contribution to our growth
Paid time-off - on top of any national / bank holidays, you get 28 days off (25 plus 1 life-event and 2 company-wide reset days)
Enhanced parental leave - adding on to the statutory offering, we know how important it is to be supportive at times that matter
Private healthcare and life assurance - flexible options to choose what fits
Health and wellbeing - Employee Assistance Program, Cycle to Work, and more
Pension - paying monthly and offering flexibility to top your pension up
Allocated social, WFH and Growth (L&D) budgets
Plenty of learning and social opportunities
We continue to build a benefits package that invests in our team members’ long-term personal and professional growth and well-being, adding to this list as it evolves.
Equal opportunities
We believe that having a truly diverse team where everyone can be their authentic self is the key to our success and we are committed to improving the tech industry for the better. We are passionate about equal opportunities and encourage candidates from any underrepresented backgrounds to apply. We don't discriminate based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability or age. When applying, please let us know of any accessibility requirements you may have for your interviews and we will do our best to accommodate.
While this position is advertised as full-time, we can be flexible on the specific arrangements and would be happy to discuss part-time, job-share or other flexible arrangements if required.