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Study Success Associate (Internship)

ZOE

ZOE

Remote · United Kingdom
Posted on Tuesday, September 5, 2023
We Are Redefining How People Approach Their Health
ZOE is combining scientific research at a scale never before imagined and cutting-edge AI to improve the health of millions.
Created by the world’s top scientists, our personalised nutrition program is radically reimagining a fundamental human need – eating well for your own body. Currently available in the US and the UK, having generated a waitlist of over 300,000, ZOE is already helping tens of thousands of ZOE members adopt healthier habits and achieve their goals.
We are also the team behind the popular COVID Symptom Study, which played a critical role in the fight against COVID in the UK and has now expanded to become the ZOE Health Study (ZHS). ZHS uses the power of community science to conduct large-scale research from the comfort of contributors’ homes to understand health and prevent disease. Our collective work and expertise in biology, engineering, data science, and nutrition science has led to multiple breakthrough papers in leading scientific journals such as Nature Medicine, Science, The Lancet, and more.
A remote-first, well-funded startup, we are backed by founders, investors, and entrepreneurs who have built multi-billion dollar technology companies. We are always looking for innovative thinkers and doers to join our team on a thrilling mission to tackle epic health problems that span the globe. Together, we can improve human health and touch millions of lives.
We value inclusivity, transparency, ownership, open-mindedness and diversity. We are passionate about delivering great results and learning in the open. We want our teams to have the freedom to make long-term, high-impact decisions, and the well-being of our teammates and the people around us is a top priority.
About the project...
ZOE is launching a randomised controlled trial, investigating the efficacy of multiple prebiotic and probiotic products. A total of 350 participants will take part in this study. Each participant will be randomly assigned to one of five treatment arms. The study takes place in the UK, but is entirely remote. The study staff will use email and phone calls to communicate with participants to ensure they are highly compliant during the study, and thereby enable ZOE to collect high quality data.
About the role...
The ZOE Nutrition Science Team is looking for a new member to join the team on an internship basis between October to December 2023 as a Study Success Associate. This member will join a team of ZOE scientists and other Study Success Associates who are responsible for conducting research studies at ZOE.
The role requires the applicant to interact with study participants on a daily basis, as well as communicate participant status and study progress to the study manager and the rest of the study team on a regular basis.
Scheduling of the role
The study will be conducted from early 2024.
Depending on your availability for the role, you will be asked to join the team as either a full-time or part-time member.
- Full-Time Study Success Associate: This requires your availability for all weekdays from early 2024
- Part-time Study Success Associate: This requires your availability for multiple periods of weekdays from early 2024, more details will be provided soon

What you'll do...

  • Maximising the compliance of the participants in the study. This will be done by interacting with participants throughout the study in a friendly, empathetic and confidential approach.
  • Ensuring that the data collected in the study is of the highest quality required by the study protocol.
  • Keeping participants engaged throughout the study. Participants should feel comfortable, motivated, and safe at all times.
  • Maximising the number of participants that successfully complete the study. This will be done by working as a member of the wider study team and following instructions from the study manager.
  • Maintaining participant confidentiality. Participants’ and ZOE users’ safety and satisfaction are the foremost priority at ZOE. Their personal information, as well as any other information generated and accessed during the course of a study, must be kept confidential and handled according to legal data protocols.

We think you'll be a great fit if you...

  • Have a degree in Nutrition from an accredited institution, or are in the final year of achieving this if it is a bachelor’s degree.
  • Understand the ethical and scientific requirements of clinical trials involving human research subjects and applying them consistently in their role.
  • Are experienced in using Google Sheets and Google Suite.
  • Have clear, and precise communication skills that are applied with participants and with team members.
  • Are organised time and log keeping.
  • Have the ability to follow instructions written in protocols and Standard Operating Procedures.
  • Have flexibilty and agility around participant needs and study changes. You may be asked to be online for limited time periods on a weekend or outside of office hours (9 PM - 6 PM) if there are participant emergencies.
These are the ideal skills, attributes, and experience we’re looking for in this role. Don’t worry if you don’t tick all the boxes, especially on the skills and experience front, we’re happy to upskill for the right candidate.
Life as a ZOEntist – what you can expect from us:
As well as industry-benchmarked compensation and all the hardware and software you need, we offer a thoughtfully-curated list of benefits. We expect this list to evolve as we continue supporting our team members’ long-term personal and professional growth, and their wellbeing.
Remote-first: Work flexibly – from home, our London office, or anywhere within the EU
Stock options: So you can share in our growth
Paid time off: 28 days paid leave (25 holiday days, plus 2 company-wide reset days, and 1 “life event” day)
Enhanced Parental Leave: On top of the statutory offering
Flexible private healthcare and life assurance options
Pension contribution: Pay monthly or top up – your choice.
Health and wellbeing: Like our Employee Assistance Program and Cycle to Work Scheme
Social, WFH, and Growth (L&D) budgets. Plus, multiple opportunities to connect, grow, and socialise
We’re all about equal opportunities
We know that a successful team is made up of diverse people, able to be their authentic selves. To continue growing our team in the best way, we believe that equal opportunities matter, so we encourage candidates from any underrepresented backgrounds to apply for this role. You can view our Equal Opportunities statement in full here.
A closer look at ZOE Think you’ve heard our name somewhere before? We were the team behind the COVID Symptom Study, which has since become the ZOE Health Study (ZHS). We use the power of community science to conduct large-scale research from the comfort of contributors’ own homes. Our collective work and expertise in biology, engineering, and data/nutrition science have led to multiple breakthrough papers in leading scientific journals such as Nature Medicine, Science, The Lancet, and more.
Seen ZOE in the media recently? Catch our co-founder Professor Tim Spector (one of the world’s most cited scientists) and our Chief Scientist Dr Sarah Berry on this BBC Panorama, and listen to CEO Jonathan Wolf unpack the latest in science and nutrition on our ZOE podcast.
Oh, and if you’re wondering why ZOE? It translates to “Life” in Greek, which we’re helping ZOE members enjoy to the fullest.