Customer Service & Tax Specialist

NB: Temporary role for March and April, 2-3 days pr. week

Shine exists to help freelancers and small business owners reclaim the joy of working for themselves.

Running a business shouldn't mean drowning in financial admin - it should be inspiring and rewarding. Our app brings banking, invoicing, accounting and admin together in one place, so entrepreneurs can focus on what matters most: growing their business and enjoying the freedom of working for themselves.

We're a multicultural team of over 400 people across France, Germany, Denmark and the Netherlands. By bringing together leading European fintechs like Shine, Kontist and Tellow, we've built a single, intuitive platform designed for simplicity, speed and accuracy - backed by local, award-winning support.

Temporary role (March, April)

We’re looking for a native dutch speaker Customer Service Specialist, with a passion for Tax to join our Amsterdam-based Customer Support team for two months in March and April (2 days per week), assisting with bookkeeping and financial administration tasks.

Here’s a quick look at how our team is structured:

• Marcus, our Director of Customer Service, leads operations across Europe to ensure service excellence,

• Maron, our Head of Customer Support for Netherlands, driving impactful projects and supporting a talented team in Amsterdam,

• Your team, currently 6 members, is divided into two key focus areas:

  • Customer support via phone, email and live chat,

  • Customer operations, handling bookkeeping and financial administration tasks (this will be your primary focus).

Your role as a Customer Service & Tax Specialist

Your mission? Assist customers with their bookkeeping and tax setup while contributing to internal financial administration tasks.

In this role, you’ll play a key role in our product’s success and growth, ensuring our customers receive exceptional support.

Looking for a short-term opportunity to gain hands-on experience in bookkeeping?

This temporary position in March and April requires at 2 working days per week, making it ideal for those who want flexibility, enjoy working in a dynamic environment, and are eager to develop their skills in financial administration!

What you’ll be doing:

• Assist with bookkeeping and financial administration tasks, ensuring accuracy and compliance,

• Support customers with setting up their income taxes, helping them navigate key requirements,

• Collaborate with colleagues across support and operations to enhance the customer experience,

• Gain practical experience in a fast-paced, modern SaaS environment, learning from experienced professionals in bookkeeping and customer operations.

Skills and qualities we’re looking for

• It’s a bonus if you have a basic understanding of bookkeeping, acquired through studies (e.g., Business Administration, SPD) or hands-on experience in financial administration,

• You are available for at least 2 days per week during March and April, with flexibility to adapt to a dynamic and evolving work environment,

• You communicate clearly and professionally in both Dutch and English (written & spoken), with Dutch being the primary language for customer interactions,

• You are detail-oriented and proactive, able to work independently while ensuring accuracy in financial tasks,

• You thrive in teamwork, supporting colleagues and collaborating across departments to optimize processes,

• You are curious and eager to develop your skills, always looking for ways to improve and learn in a fast-paced SaaS environment,

• You are comfortable using digital tools and software, and any experience with mobile applications, accounting platforms, or financial solutions is a strong plus.

Compensation

• Competitive salary of €15 per hour, plus lunch provided at the office on working days.

• Scale-Up Impact: Join a high-growth environment with passionate people across Europe and multiple acquisitions; your work has direct, measurable impact

• Modern office and paid lunch

Equal Opportunity Employer

We follow the principle of equal treatment to consider all job applicants and do not discriminate based on their gender, sexual orientation, color, racial or ethnic origin, religion, disability, etc. as per applicable law.