At Ageras, we are redefining how entrepreneurs—freelancers, self-employed professionals, and SMEs—manage their banking and administrative tasks. Through seamless tools and innovative accounting & banking solutions, we help them focus on what matters most: growing their businesses.

Our vision is to become the best friend of every small entrepreneur across Europe. 💚

Over the years, Ageras has grown through the merging of top European FinTechs like Shine (🇫🇷), Kontist (🇩🇪), Tellow (🇳🇱), and more. Today, we’re a team of nearly 500 people working together from Paris, Amsterdam, Copenhagen, and Berlin.

👀 Customer Support at Ageras

Our Support team is the front line of the Ageras experience, making sure our users receive fast, empathetic, and insightful help whenever they need it. We’re a tight-knit and supportive crew working out of our Amsterdam office - collaborating daily and supporting each other to ensure we deliver exceptional value to our customers.

We’re now looking for a Customer Support Specialist in Amsterdam to join us full-time and to take on a vital role in supporting our Dutch customers, especially on the accounting questions.

📋 Your Role as a Customer Support Specialist

You’ll be the trusted point of contact for entrepreneurs, freelancers, and bookkeepers who use our platform, ensuring their experience with Ageras is smooth, productive, and even delightful. From resolving questions to guiding users through onboarding and supporting their bookkeeping needs - you’ll play a major part in building lasting relationships and operational excellence.

You will be responsible for:

• Providing support via email, chat, and phone to entrepreneurs, bookkeepers, and small businesses - always with a personal, thoughtful touch even during busy times.
• Assisting with income tax preparation and banking/accounting queries.
• Supporting customer onboarding and helping users update financial information and navigate bookkeeping tasks.
• Turning negative customer experiences into positive outcomes through proactive outreach and smart problem-solving.
• Writing Help Center content and contributing to an ever-improving knowledge base.
• Managing and replying to customer reviews across platforms and gathering insights to improve the product.
• Prioritize incoming requests, optimize communication channels, and ensure smooth coordination with internal teams to enhance service efficiency
• Investigate banking and accounting cases, identify solutions, escalate technical issues or bug reports, and ensure clear and accurate guidance for customers
  

📍 Job located in Amsterdam, with possibility of two remote working days per week

🔎 About You

You’re someone who enjoys solving problems, helping others succeed, and growing your own expertise along the way. You have a genuine passion for customer care, a knack for organization, and thrive in dynamic environments.

✅ Must-haves

• You have at least 2 years of experience in a customer-facing role — whether in support, sales, or something similar — ideally within a SaaS or tech-driven environment.
• You're a native Dutch speaker and communicate clearly and confidently in English, both in writing and in conversation.
• You genuinely care about customers: you’re empathetic, solution-focused, and committed to delivering top-quality service.
• You’re a true team player — you collaborate easily, welcome feedback, and enjoy supporting those around you.
• You're comfortable with digital tools like Slack, Notion, and Intercom, and always keen to explore new ones.
• Reliable and thoughtful — both your teammates and customers know they can count on you.
• You stay organized and composed, even when things get busy.
• You're naturally curious, proactive, and always looking for ways to learn, grow, and improve.

💡 Nice-to-haves

• You have some background or knowledge in bookkeeping, accounting, or finance.
• You have an experience with FinTech tools or digital platforms.
• ou have a knack for process improvement and turning customer feedback into action.

Equal Opportunity Employer

We follow the principle of equal treatment to consider all job applicants and do not discriminate based on their gender, sexual orientation, color, racial or ethnic origin, religion, disability, etc. as per applicable law.

🚀 What You’ll Achieve

In 3 months:
You’ll be confidently handling chat and phone support and navigating internal systems with minimal assistance.

In 6 months:
You’ll manage both chat and phone support independently and offer guidance on bookkeeping basics.

In 1 year:
You’ll onboard new "Complete" users and provide advanced assistance to our most loyal customers.

🌟 Why You’ll Love This Job

• You’ll be part of a close, positive, and collaborative team.
• You will gain a lot of bookkeeping experience and fine tune your soft skills in how to handle customers - even the difficult ones:-)
• You’ll get to work directly with customers and have a tangible impact on their day-to-day success.
• You’ll develop strong support, operations, and bookkeeping skills in a fast-paced, growth-driven environment.
• You’ll work alongside amazing colleagues like Lex, Li Yan, Chiara, and Xander - with Maron as your manager and mentor.
• The chance to build your professional network and develop valuable career skills in a supportive environment
• Exposure to diverse perspectives and the opportunity to learn from colleagues across departments and countries

🚀 What’s In It For You?

• Compensation : A salary range between €30/32K per year, depending on level of experience and skills set.
• Remote Work Culture: Work from our Amsterdam office, with possibility of remote working days.
• Scale-Up Impact: Work in a high-growth environment backed by 500 passionate people across Europe and multiple acquisitions under our belt. Your work will have direct, measurable impact on our growth journey.
• Events and Travels : Regular team events, international trips, and cross-European networking opportunities ✨

💚 Our recruitment process

1️⃣ A 30-minute intro call with a Talent Acquisition Specialist (in English)

2️⃣ A 45-minute interview with your future manager, Maron, to dive deeper into your experience.

3️⃣ A 45-minute business case to showcase your skills and approach.

4️⃣ A final 30-minute team meeting and soft skills interview to explore your fit within the team.