Our Story

• We believe that connectivity plays a critical role in our everyday life. It can be a game changer for people and businesses to access connectivity and all the services around it in the most affordable, simple and flexible way.
• Kolet is one of the first telecom player to have a user-centric vision where transparency is at the center of our customer experience. We are starting with the way travelers can get easy and affordable internet access when they travel abroad for holidays or business trips.
• In order to serve more than 1.5 bn travelers around the world, we have built a powerful API that gives our travel partners the ability to offer affordable data to their customers when they purchase their flights and book their accommodation.
• Ody has just completed a €5m first round of fundraising in December 2023 with Daphni and 9900 VCs and few prominent entrepreneurs (founders of Fotolia, Kapten, eFounders, Teads and many others) to offer its service around the world.

Our leadership team

• We‘re a tight-knit team of talented people initially started by 4 co-founders with diverse backgrounds:
• Eduardo Ronzano (CEO): he co-founded KelDoc in France in 2012 and exited in 2015 to NEHS group. He then became a Business Angel and VC General Partner investing all across Europe in companies like Spendesk, Paack, Livestorm, Lifen, Morpho Labs, Planity, Scibids, Memo Bank and many others.
• Anne-Carole Coen (CMO): she spent her last 5 years as Swile CMO and was prior to that CMO at Chauffeur-privé (exited to Freenow). She has also had an extensive experience in the telecom space with the launch of NRJ Mobile mobile back in 2003.
• Mehdi Chraibi (COO): he co-founded Spades in 2021 and exited to Qlub (a competitor backed by Rocket Internet) lately. He has 12 years experience in the telecom space with Orange in Europe, Millicom in Latin America & Africa, and du in the Middle East.
• Jérémy Gotteland (CTPO): he co-founded Cajoo in France as CTO in 2021 and exited in 2022 to Flink whilst remaining with Flink for 1 additional year. Previously, he was a lead engineer at Birdie in the UK.

Our Culture and values

"Talent wins games, but teamwork wins championships.”

✨ Passion is contagious:

“The only way to do great work is to love what you do” - Steve Jobs

• We energize and inspire others
• We have an intense desire to change connectivity - we live and breathe the mission
• Fun at work is an absolute must

❤️ Dare to care

“Nobody cares how much you know, until they know how much you care” - Theodore

• We treat our customers as we would like to be treated
• We think about the impact of our actions towards others
• We do not compromise on our values
• We use our planet’s resources wisely
• We give radically candid feedback - we shoot straight with positive intent

🚵 Be brave and move mountains

“If there is no way, create one - we thrive in a changing environment”

• We encourage crazy / disruptive ideas
• We always go the extra mile to keep things simple
• Bureaucracy is our enemy

👑 Always keep an owners’ mindset

“Try not. Do, or do not” - Yoda

• We take risks, accept failure, and learn from it
• Your job isn't done until the team’s job is done - if we don’t win as a team we don’t win at all
• We spend money as it’s ours, and we hire responsible

Life at Kolet

• We believe in building a diverse team with people coming from all around the world so that we can be representative of the 1.5bn travelers we aim to serve.
• We are a hybrid organisation that allows both remote and office-based work. However, we do privilege having employees in our offices (so far in the heart of Paris) and even when we work in remote, we make sure we meet physically often so that we can create deep meaningful professional and personal relations.

🔧 Position

You will be working directly with Thibault (Head of growth) that have +10 years of experience. You will be the 4th member of the marketing team.

Here are the Key Responsibilities :

• Strategic CRM DevelopmentDefine and refine the overall CRM strategy in alignment with company objectives, focusing on each stage of the customer journey.
• Analyze current customer touchpoints and identify opportunities for deeper segmentation and personalized engagement.
• Establish clear KPIs (e.g., email open rates, click-through rates, conversion rates, NPS, customer lifetime value) and implement rigorous performance tracking to inform strategic decisions.
• CRM Implementation & MaintenanceOversee the technical setup, customization, and ongoing optimization.
• Ensure data integrity and security by collaborating with Data and IT teams on database structure, hygiene, and compliance (GDPR, CCPA, etc.).
• Manage system integrations (e-commerce, marketing automation, analytics) to create a unified view of the customer across all channels.
• Automation & Nurturing WorkflowsDevelop and implement multi-channel automation workflows (email, push notifications, in-app messaging, SMS, WhatsApp) to guide customers through onboarding, engagement, upsell, cross-sell, and reactivation journeys.
• Create targeted feedback loops (surveys, NPS, reviews) to capture customer insights at key touchpoints and refine the overall customer experience.
• Regularly review and optimize nurturing sequences to increase engagement rates and reduce churn.
• Multilingual Newsletter & Content StrategyBuild a robust, multi-language (+10) newsletter program from the ground up, aligning content with regional cultural nuances and market needs.
• Collaborate with Content, Design, and Localization teams to produce engaging, on-brand copy and creative assets.
• Track and analyze newsletter performance metrics (open rates, CTR, unsubscribe rates) to optimize copy, design, and segmentation.
• Collaboration & Stakeholder ManagementWork hand-in-hand with Marketing, Product, and Sales teams to ensure CRM campaigns are integrated with broader brand initiatives and product launches.
• Communicate progress and results to executive stakeholders through clear, concise reporting and presentations.
• Data Analysis & Continuous ImprovementPerform deep-dive analyses on customer behavior, segment performance, and cohort behavior to identify trends and inform new strategies.
• Leverage A/B testing methodologies to validate hypotheses, refine messaging, and improve campaign ROI.
• Keep abreast of CRM and marketing technology advancements, proposing innovative solutions to enhance customer engagement and loyalty.

⭐ About you

Even if not all of this applies to you, we’d love to learn more about you.

• You have +5 years of experience, minimum 2 years managing a multi-langual CRM
• Entrepreneurial spirit: You like the idea of starting from 0 and building everything from scratch. You're not afraid of change; on the contrary, you adapt very easily. You're also business-minded, which means you're comfortable with numbers.
• Curiosity: Always ready to explore new ideas and innovate.
• Eager to learn and make an impact: You're not just looking for a job, but a formative experience with real impact.
• Fluent English: Essential for working in an international environment.
• In terms of soft skills, we like to work with people who are caring, passionate, highly curious and resilient.

💝 Perks & Benefits

🆙 Growth You’ll be one of the first team members to join.

🎖️ Impact Your work has a direct impact on the consumption habits of users.

👫 Team A smart and friendly team, with ambitious and human talents.

🏢 Office Our Paris team is based in Morning Bourse and we have flexible remote rules.

💻 Equipments We let you choose a laptop, monitor, and any other tool you need to feel comfortable

💰 Money We apply a fair grid, cover 50% of transportation, an amazing Alan health insurance and 10€ Swile meal voucher per working day

🤔 Hiring process

An interview is a 2-way process in which both the company and the candidate have to find out if there is a cultural fit.

• As soon as we have a crush on a candidate, we contact you for a 1st (online) interview
• If all goes well, we'll move on to the practical stage: no more than 1 hour preparation on your end, in person on our Paris office.
• Then: call with Anne-Carole, our CMO
• Last stage: culture fit with one or two co-founders
• If the planets align: final validation: welcome to Kolet!

🎗️ Frequently asked questions

• Is Kolet a mobile operator like Orange, Vodafone or Telefonica? No, Kolet is a reseller of international data plans when people travel abroad. Kolet offers these data plans from 3rd party mobile operators or aggregators of mobile operators. Kolet negotiates with preferred partners to get the best pricing, network coverage and networks speed (5G) for its users.
• Does Kolet manage customer service for their users? Yes, Kolet takes care of the full relationship with the end customer and helps them out whenever they have a problem. The reason is simple, we believe that our customers are the most important asset we have and we try and treat them the same way we would like to be treated. We’re breaking away from the traditional telecom sector which has ignored and treated customers poorly for way too long.
• How does Kolet make money? Kolet partners with travel players (OTAs, airlines, hotels, etc.) to offer data plans to international travelers. Every time a customer purchases a data plan Kolet:
• Pays the eSIM capacity consumed by the user
• Reverses a commission to its travel partner
• Generates it’s margin from the rest

👋 Apply here

Now it’s your time to tell us more about you, we can’t wait for you to apply by reaching to thibault.demeocq@kolet.com