🤝 Permanent & full time contract
💮 Required experience: +3 years at either start up or tech company
🌍 Location: Paris HQ
🫶 send us your application
⚡️ Hey you,
Today, JUST offers a plug-and-play checkout experience that combines a high-performance, fast checkout with marketing triggers, enabling merchants to increase revenues and margins by an average of 10-15%. With over 500 merchants onboarded in France and more than 1 million users, we’re now extending operations to the UK to drive innovation that will impact millions of consumers and brands worldwide. Yes, we’re on a mission to reshape the entire customer journey and make shopping simple, smart, and social.
Our ambition is to serve a new generation of consumers for the next several decades, as PayPal did 30 years ago. But our vision goes beyond checkout: we draw inspiration from social commerce innovations in China. We believe the future of shopping lies in seamless experiences that merge simplicity, personalization, and social interaction. This will empower consumers to make purchases effortlessly, track orders, receive fast refunds, enjoy personalized shopping experiences, and even engage in real-time shopping with friends. "Becoming the new standard of shopping for the next decades" isn’t just a tagline—it’s our commitment to the future.
Join us on our mission to make shopping simple, smart, and social.
Here’s our landing page… take a look : getjust.eu
Can you do it?
To ensure the best experience for buyers, our focus is on the success and satisfaction of our merchants. We provide high-quality support, continued guidance, and personalized advice to help our customers reach their goals. We're not just about acquiring customers; we're committed to nurturing long-term relationships and turning them into loyal advocates for our brand. By investing in customer success, we aim to foster sustainable growth for both our business and community.
Join us as a Customer Care Officer and be part of this journey towards changing the way people shop online!
What is the focus of the role?
Client Success: Act as the primary point of contact for our e-merchants, ensuring their ongoing success and satisfaction.Ticket Management: Efficiently handle both technical and non-technical requests from merchants, prioritizing and managing tickets effectively to ensure timely resolution and high satisfaction levels.Onboarding Support: Guide clients through the onboarding process, helping them fully integrate and adopt the JUST platform to maximize value.Training and Enablement: Facilitate product training sessions to empower merchants to optimize their checkout experiences and improve conversion rates.Feedback Loop: Gather valuable feedback from clients to inform product improvements and drive the development of new features.Cross-Functional Collaboration: Work closely with internal technical teams to communicate client needs and ensure swift problem resolution.What About You and Your Approach to the Role
Client-Centric Mindset: You prioritize client satisfaction and success, always striving to understand their needs and proactively address concerns.Problem Solver: You approach challenges with a solution-oriented mindset, quickly identifying issues and collaborating with teams to implement effective resolutions.Excellent Communicator: Your strong communication skills enable you to convey complex technical concepts clearly and effectively, both to clients and internal teams.Detail-Oriented: You pay attention to the details, ensuring thorough follow-up on client tickets and feedback to maintain high standards of service.Proactive Collaborator: You work seamlessly with cross-functional teams, fostering a collaborative environment to drive results and enhance the client experience.Data-Driven: You leverage data and analytics to identify trends, measure success, and inform your strategies for improving client outcomes.Passionate About Customer Success: Your enthusiasm for helping clients succeed is evident in your work, motivating you to go above and beyond in your role.What We're Looking For
Education: Bachelor’s degree in a technical field or related area (advanced degree preferred).Experience: 3+ years in a technical support or customer care role, specifically handling both technical and non-technical inquiries; experience in e-commerce, SaaS, or fintech environments (e.g., Shopify, Stripe, Adyen) is a plus.Client Relationship Management: Proven ability to build strong relationships with merchants, ensuring timely and effective support.Technical Understanding: Strong understanding of the technical aspects of JUST’s solution to effectively address client inquiries.Time Management: Strong organizational skills with the ability to manage multiple requests and priorities simultaneously.Proficiency with CRM Tools: Familiarity with CRM tools such as Salesforce, HubSpot, or similar platforms.If you are dedicated to fostering long-term relationships and driving client success in a fast-paced startup environment, we want you on our team!
Sounds like you? Then we should probably chat.
Send us your application !
If you want to learn more about JUST take a quick look at:
What's next?
Give us an overview of your background (either a resume or a Linkedin profile)Provide a short note to tell us why we're a great fit for each other and how you envision your future @JUSTDon't hesitate to share any questions you may have in mind while sending us your application. If you're wondering about it, we should probably share more info in here.
We'll get back to you within a week. No matter our decision, you will hear from us 🙃
What’s the process like:
The Screening Interview: 30-minute video call usually with our Chief of Staff to better understand where you at right now, how you project yourself in the future, and how it all relates to JUST’s path. It's also during this first step that we talk about your salary expectations.The Who interview: A 45 minutes to 1 hour interview with members of the team related to he job you’d be applying for, to learn more about you as a person, your motivations, and your past experiences. Our goal is to understand who is applying to JUST.The Focused interview : Our Focused Interview is your chance to showcase how well your skills, experience, and values align with the role. This interview takes a deeper dive into the specific outcomes and competencies we’re looking for, going beyond a traditional job description. You’ll meet with team members who want to understand (i) your technical and (ii) behavioral skills, as well as (iii) how you align with our company culture. It’s designed to ensure that both you and the position are the perfect fit for one another. Think of it as the final step in making sure this opportunity is the right one for you, and a chance to highlight what makes you the best choice.Founder call: 30-minute discussion with one of JUST's founders around vision, mission, and culture.Reference calls: Once we reach the founder call, we’ll get back to you asking for a couple of contacts to serve as references for JUST.We’ll get back to you as quick as we can after each steps. Our process usually last over 2 Weeks.
💌 How long until you get back to me?
Once we receive your application, we’ll review it and get back to you within 3 working days.
After your initial call with our Talent Manager and at each step of the interview process, you’ll receive feedback via email within 1 working days.
If you don’t hear from us in time, feel free to nudge us with an email (we all miss a deadline now and then 😉)!
About your team:
