Senior Operations Analyst
IT, Operations
Mexico City, Mexico
Job Description
About This Job
Plans, supervises and controls operational activities and supports the process through management indicators, identify and correct operating problems and deviations from production plans and propose improvement actions.
Responsibilities:
• Preparation of work plans and supervision.
• Ensure the quality (E2E) of daily scheduled activities.
• Implementation of automations
• Implementation of improvements and processes
• Evaluate and act on production reports.
• Perform root cause analysis and propose corrective and preventive actions.
• Team management.
• Provide support and information to the coordinator regarding the management of technical or human resources.
• Supervise the execution of processes.
• Train the rest of the analysts.
• Follow the management model defined by the operation.
• Can independently operate assigned operational procedures.
• Acts as backup for the Coordinator.
• Participate in and support the execution of new projects.
Qualifications
About you
Manage large databases with charts and spreadsheets, and have experience coordinating staff, following directions, and implementing new ideas.
Requirements
Complete bachelor's degree in economic, administrative and computer science careers.
Intermediate English
2 + years of experience in Database Analyst activities.
Advanced Excel handling (pivot tables, filters, formulas, shortcuts, macros).
R, Python, SQL, Power BI
Knowladge of AI (desirable)
Additional Information
Our Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)
NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/
About NIQ
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.
For more information, visit NIQ.com
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Our commitment to Diversity, Equity, and Inclusion
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion