Job Description

About Job:

This role is designed for a senior, on-site operations leader who will lead the end-to-end Reference Data operation for a country or strategic function (with eCommerce as a primary focus), ensuring scalable delivery through standardization, automation enablement, and global collaboration.

The role requires close, in person engagement with teams to ensure delivery stability, quality discipline, and rapid execution of improvements. The role requires strong alignment with Global and cross-Regional teams to ensure consistent adoption of standards, tools, and best practices, while representing local operational needs in global forums.

You will own production stability and quality, while actively shaping how product data is structured, improved, and automated—working closely with regional/global stakeholders and client-facing teams.

Responsabilities:

- Lead the end-to-end Reference Data operation for a country or strategic function (with eCommerce as a primary focus), ensuring monthly delivery, SLAs, and quality standards.

- Manage capacity planning and execution across workflows (intake, coding/classification, quality controls, publishing).

- Challenge existing ways of working and lead operational change to improve efficiency, control, and longterm sustainability

- Identify opportunities to simplify, standardize, and enable automation across coding/classification and attribute enrichment processes.

- Translate operational pain points into clear requirements and business cases for Global product and support teams.

- Support the adoption of global tools and pilots, tracking impact on quality, cycle time, and productivity.

- Lead complex Reference Data initiatives involving multiple teams and dependencies.

- Act as a regional SPOC for global programs, coordinating intakes and improvement plans.

- Communicate progress, risks, and decisions at local, regional, and global levels.

- Partner with Commercial teams and clients to resolve operational issues and escalations.

- Ensure structured incident management and proactive prevention of client-impacting issues.

- Support client discussions on data readiness and quality improvements.

- Own operational KPIs: volume, reprocess/QE rates, cycle time, and global compliance metrics.

- Drive efficiency initiatives across people, process, and tools.

Qualifications

About You:

You will own production stability and quality, while actively shaping how product data is structured, improved, and automated—working closely with regional/global stakeholders and client-facing teams.

Requirements:

• Fluent English (spoken and written).
• 5+ years of experience in Operations, Data Ops, Master Data, FMCG/Retail/eCommerce or similar environments.
• 3+ years leading large operational teams.
• Strong stakeholders and client-facing management skills.
• Knowledge: Data Analytics, Phyton, SQL.
• Advanced Excel and M365 proficiency.

Additional Information

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion