Customer Account Support Internship

The Company

Coravin is a global wine technology company and world leader in wine preservation. Our award-winning systems enable wine lovers everywhere to pour any wine, in any amount and preserve the life of their bottes for weeks, months or even years.

Available in over 60 countries, online and in-store. Coravin can be found in leading global, international, local retailers and fine wine shops around the world. As well, as enabling the creation of the World’s best and most varied wine by the glass programs in premium restaurants, bars, and wineries.

Our Vision: to expand the way the world enjoys wine, through wine exploration and preservation technology to give wine lovers everywhere the power of choice, the flexibility of time and freedom from pressure to finish the bottle (but we know this happens!).

Our Values: PASSIONATE PEOPLE, PIONEERING WINE TECHNOLOGY. We’re BETTER TOGETHER. We STRIVE TO THRIVE. We’re RESILIANT & RESOURCEFUL.

Are you enrolled/studying in NL? And looking for 6-month internship as part of your degree program to start in September/October? Are you looking to gain experience in Sales Account Management, Customer Service, Operations and be part of a small hard-working international team in a friendly and flexible environment? Are you fluent in English? Then we might just have the right opportunity for you… Customer Account Support Internship

Responsibilities:

• Act as front-line support to Coravin’s customers by providing excellent customer service, always maintaining a positive, empathetic, and professional attitude.

• Interact with customers to identify and solve issues, questions about their account, or other inquiries about our products, services, and policies.

• Assist customers on placement of orders (including special orders), refunds, or exchanges.

• Drive Brand loyalty through expert knowledge in Coravin systems and products, provide recommendations to benefit the customer.

• Identify the appropriate strategy and response to resolve customer issues as quickly as possible with the best outcome.

• Update CRM with accurate information, keeping records of customer interactions, transactions, comments, and issues.

• Regular communication with internal team members in Sales, Finance and Operations to address customer needs and update orders as necessary.

• Liaise with 3rd party Warehouse to request quotes, place/chase orders, coordinate delivery/collections.

• Continually evaluate, identify opportunities to drive efficiencies and drive process improvements that positively impact customer experience.

• Maintain a balance between customer benefit and company policy in decision making.

• Escalate and refer complex issues and/or questions to managers as necessary.

• Project work and analysis on best practice, ways or working, processes and improvement recommendations

Skills & Characteristics:

• Demonstrate high ethical standards, a strong moral compass to do the right thing and live the Coravin values.
• Show appreciation and respect for the qualities, skills, experiences, diversity our people bring and demonstrate - our team, partners and customers.
• Open to providing feedback and receiving/acting on feedback on an individual, team and company level.
• Outstanding communication skills – the ability to articulate themselves clearly and efficiently both in writing and verbally.
• Detail orientated with excellent administrative, organizational, and prioritization skills; ability to multitask, work efficiently and manage time effectively.
• Ability to anticipate or face challenges before/as they arise and propose appropriate solutions.
• Demonstrates adaptability, is comfortable with changes in the work environment and navigates accordingly.
• Keen interest in implementing process improvements, and cost reduction efforts
• Strong decision-making skills, proactively or reactively depending on the situation.
• People and team orientated, can build positive relationships and emotionally aware.
• Positive attitude and energy with the ability to stay calm under pressure.
• Demonstrates strong analytical skills and attention to detail.
• Self-motivated and results orientated in a dynamic, fast-paced entrepreneurial environment.
• Love of wine and interest in the wine industry is a plus.

Experience & Requirements:

• You will be enrolled throughout the entire duration of the internship in a relevant field of study (e.g. Business Management or similar)
• You are able to commit to a 4 – 6 month internship program
• You are eager to learn, gain hands-on experience and accept feedback from team members
• You have experience using Microsoft Office – outlook, excel, word, powerpoint.
• You have gained some work experience – summer work, weekend, voluntary etc.
• Start date: September/October.
• Location: Amsterdam (preferably) / the Netherlands
• Compensation: €500 monthly

Equal Opportunity Employer

Coravin is committed to creating a diverse environment and is proud to be an equal opportunity employer. Coravin is devoted to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Coravin are based on business needs, job requirements and individual qualifications, without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, medical condition, ancestry, age, veteran status or any other status protected under federal, state or local law. Coravin will not tolerate discrimination or harassment based on any of the previously stated characteristics. Coravin is also committed to compliance with all fair employment practices regarding citizenship and immigration status.