Seller Success Manager
Back Market
Paris, France
Posted on Dec 16, 2024
Back Market is the world’s leading refurbished electronics marketplace with a team of 650 people, powering operations in 18 countries (and counting!).
Named one of the World's Most Innovative Companies by Fast Company in 2019 and again in 2021, our mission is simple: empowering people to consume tech sustainably by offering folks a high quality, accessible, and more eco-friendly alternative to buying new electronics. Why? Refurbished tech helps lower our collective environmental impact . We have indeed contributed to avoid the production of more than 1,000,000 tons of CO2e worldwide since our launch in 2014.
Be part of an exciting and growing international adventure that will change the way the world consumes tech.
At Back Market, the Diversification team is responsible for growing the revenue further from the smartphones category. Part of the success relies in our ability to develop strong and ambitious partnerships with key Brands & Retailers to support them in monetizing all of their b-stock (returned, defective, end of life products) via our platform.
As part of the team, the Seller Success Manager will have the full responsibility of these high profile accounts and will contribute to the overall business by enabling their growth and retention.
YOUR MISSION (IF YOU ACCEPT IT): 🥇
Back Market is helping to address one of the biggest challenges of our time: climate change. We take this so seriously that we were awarded status as a “Société à Mission”, or company with a social mission, by the French government. We know we can’t tackle a global problem without a globally representative team so we are committed to embedding diversity, equity and inclusion principles in every aspect of our organization. But more importantly, being One Loving & Free Spirited Tribe is in our DNA as it is one of the five foundational values of our company since we got started way back in 2014. We are committed to hiring and supporting diverse teams of people from all backgrounds, experiences, and perspectives. We know our lofty goals cannot be reached unless everyone has a seat at the table along with the resources and opportunity to grow.
Named one of the World's Most Innovative Companies by Fast Company in 2019 and again in 2021, our mission is simple: empowering people to consume tech sustainably by offering folks a high quality, accessible, and more eco-friendly alternative to buying new electronics. Why? Refurbished tech helps lower our collective environmental impact . We have indeed contributed to avoid the production of more than 1,000,000 tons of CO2e worldwide since our launch in 2014.
Be part of an exciting and growing international adventure that will change the way the world consumes tech.
At Back Market, the Diversification team is responsible for growing the revenue further from the smartphones category. Part of the success relies in our ability to develop strong and ambitious partnerships with key Brands & Retailers to support them in monetizing all of their b-stock (returned, defective, end of life products) via our platform.
As part of the team, the Seller Success Manager will have the full responsibility of these high profile accounts and will contribute to the overall business by enabling their growth and retention.
YOUR MISSION (IF YOU ACCEPT IT): 🥇
- Take charge of a portfolio of sellers - mostly positioned on non-Smartphones categories - and including global brands like Samsung, Dyson, KitchenAid, and SharkNinja
- Own their Sales, Quality, Adoption, and Satisfaction across the Back Market platform.
- Build strong, lasting relationships to ensure seamless platform integration and top-notch satisfaction throughout their journey.
- Lead strategy calls, deliver impactful business reviews, and conduct onsite visits that are tailored to your sellers’ needs and business models.
- Identify opportunities, tackle challenges head-on, and develop winning action plans that elevate the seller experience.
- Contribute to cross-functional initiatives to push non-Smartphones categories like marketing activations or product improvements
- You are fluent in french and english
- Have a strong sales mindset with 3+ years of experience in Sales or Account Management position
- Are passionate about e-commerce, understanding the ins and outs of growing an online business and the KPIs that matter.
- Have proven project management experience and are able to coordinate between teams
- Bring an analytical edge — experience with SQL or Tableau is a plus, but having the drive to learn and master analytics is key.
- Are proactive, energetic, and ready to shine in a fast-paced, results-oriented environment
- A meaningful job: you will help avoid thousands of tons of electronic waste and fight against planned obsolescence. It counts!
- A meaningful company: we became a mission-driven company in January 2022.
- Be part of a worldwide growing company based in Europe, the USA and Asia to face great challenges : you will have the freedom to innovate and adopt new ideas!
- Work alongside passionate experts: who will share their knowledge and help you develop and grow in your career.
- Grow your career: with a flexible career path and a dedicated Learning & Development team. Back Market will help you evolve with personalized internal trainings and external handpicked providers from day 1!
- Leadership Academy by Back Market:“be a coach not a dictator” is at the core of this program ! We train and enable all our leaders to support their team towards achieving goals. Be a manager at Back Market is an unique experience we take by heart.
- An attractive salary, equity and a host of benefits including : Lunch voucher, health insurance, relocation package, paid time off for activism in your community, parental benefits, flexible hours, etc…
- Remote friendly company : up to 2 days of remote work per week!
- One Loving Tribe: you will have the opportunity to work in a fast-paced, open-minded and friendly environment.
- Be part of one of our Employee Resource Groups createdaround shared identities, common backgrounds and/or special interests crafted to be a safe space and an expressive outlet.
- Several internal events: The Monday Brief (weekly)/ The Somehands (monthly)/ The All Hands (annual).
- We’re here to SABOTAGE: It’s our mantra. It keeps us focused on what we aspire to be: a little bit sneaky, always smart, kinda frugal and constantly conspiring to create maximum impact.
Back Market is helping to address one of the biggest challenges of our time: climate change. We take this so seriously that we were awarded status as a “Société à Mission”, or company with a social mission, by the French government. We know we can’t tackle a global problem without a globally representative team so we are committed to embedding diversity, equity and inclusion principles in every aspect of our organization. But more importantly, being One Loving & Free Spirited Tribe is in our DNA as it is one of the five foundational values of our company since we got started way back in 2014. We are committed to hiring and supporting diverse teams of people from all backgrounds, experiences, and perspectives. We know our lofty goals cannot be reached unless everyone has a seat at the table along with the resources and opportunity to grow.