Job Opportunities in the Daphni Portfolio


Senior Technical Program Manager

Back Market

Back Market

IT, Operations
London, UK
Posted on Friday, June 7, 2024
Back Market is the world’s leading refurbished electronics marketplace with a team of 650 people, powering operations in 21 countries (and counting!).

Named one of the World's Most Innovative Companies by Fast Company in 2019 and again in 2021, our mission is simple: empowering people to consume tech sustainably by offering folks a high quality, accessible, and more eco-friendly alternative to buying new electronics. Why? Refurbished tech helps lower our collective environmental impact . We have indeed contributed to avoid the production of more than 1,000,000 tons of CO2e worldwide since our launch in 2014.

Be part of an exciting and growing international adventure that will change the way the world consumes tech.

As a Senior Technical Program Manager (TPM) at Back Market, you will join the “Bureau of Technology” or BoT and play a key role in shaping the success of our transversal programs, driving significant impact on Back Market growth in all our key markets (EU, US, APAC).

Your mission? Seamlessly drive the transformation in how consumers perceive refurbished technology.

You will lead innovation and drive high-impact business and technical initiatives by collaborating with cross-functional teams from our Engineering, Product and Business departments. You will “make it happen” by managing high-impact projects across multiple tribes within BackMarket, from concept to delivery. You will align technical strategies with business objectives and collaborate on our roadmap, bootstrap new programs that will enhance our ability to reach our ambitious goals.

Your primary focus will be on ensuring we deliver predictably and with urgency on our most game changing efforts. This means challenging the status quo, pushing for alternative solutions, managing risks and dependencies to deliver a high quality end user experience. You'll drive transformative changes in our technical stack to enhance Back Market's growth potential through value and performance.

Join us in setting a new industry standard, building trust, and creating long lasting relationships with new customers, all while championing sustainability. If you're ready to make a meaningful impact and be a part of a groundbreaking journey, this is the role for you.

To know more about our Bureau of Technology (BoT), composed today of about 300 people, you can consult:

  • A video of our Senior VP of engineering: https://urlz.fr/kyX6
  • Our company purpose: https://www.youtube.com/watch?v=M1z5CafhGbM
  • Our engineering blog: https://urlz.fr/kyX8

What You Will Do

  • You will develop and manage cross-functional technical programs, facilitating relationships across our Bureau of Technology, Product and Business departments
  • You will partner with Product and Engineering teams to define/refine our roadmap and execution strategy, built upon the shared goals you will have aligned upfront.
  • You will be the main point of contact for each Program under your scope, responsible for upholding consistent and transparent communication and ensuring clarity for all contributors.
  • You will drive internal process improvements across teams, remove blockers, and deliver on-time high-impact projects while fostering an iterative development approach
  • You will assess business impact, prioritize initiatives and drive accountability in a fast-paced environment through project planning and strong stakeholder management skills
  • You will optimize resources, scope, schedule and securing budget, provide escalation management, and balance business needs against technical constraints
  • You will develop robust engineering accountability measurements, maintaining high quality engineering work with clear KPIs
  • You will identify, assess, track and mitigate issues and risks at multiple levels as well as cross-teams dependencies to ensure successful on-time projects delivery
  • You will be a force multiplier, thought leader, and strategic partner to lead Back Market in its fight against New!

Examples of programs you could/will manage:

  • Modernization of our entire frontend stack
  • Implementing new ways of buying refurbished devices in partnership with top Telco companies in all markets
  • Launching a whole mobile App revamp
  • Implementing donations as part of our circularity customer journey cycle
  • And many other topics!


  • You are perfectly fluent in english
  • You have a strong experience (5+ years) of software engineering, systems engineering or technical product/program management experience
  • You have already led transversal initiatives across your organization from inception to delivery, involving the alignment of several cross-functional teams and stakeholders.
  • You have brilliant communication skills, your peers define you as a facilitator. Your interpersonal skills will be crucial for that role to build strong relationships with stakeholders and top management.
  • You excel in navigating ambiguity, demonstrating strong problem-solving skills, paying meticulous attention to details, and leveraging data for well-informed decision-making
  • You have innate curiosity, sparking creativity and solving complex challenges.
  • You have experience operating autonomously across multiple teams, demonstrated critical thinking and thought leadership
  • You are organized, able to coordinate cross-functional delivery and managing multiple workstreams is your superpower.
  • You are analytical and have problem-solving experience with large-scale technical systems
  • You have experience influencing without direct authority at senior levels internal and external to the engineering organization


  • A meaningful job: you will help avoid thousands of tons of electronic waste and fight against planned obsolescence. It counts!
  • A meaningful company: we became a mission-driven company in January 2022.
  • Be part of a worldwide growing company based in Europe, the USA and Asia to face great challenges : you will have the freedom to innovate and adopt new ideas!
  • Work alongside passionate experts: who will share their knowledge and help you develop and grow in your career.
  • Grow your career: with a flexible career path and a dedicated Learning & Development team. Back Market will help you evolve with personalized internal trainings and external handpicked providers from day 1!
  • Leadership Academy by Back Market:“be a coach not a dictator” is at the core of this program ! We train and enable all our leaders to support their team towards achieving goals. Be a manager at Back Market is an unique experience we take by heart.
  • An attractive salary, equity and a host of benefits including : Lunch voucher, health insurance, relocation package, paid time off for activism in your community, parental benefits, flexible hours, etc…
  • One Loving Tribe: you will have the opportunity to work in a fast-paced, open-minded and friendly environment.
  • Be part of one of our Employee Resource Groups createdaround shared identities, common backgrounds and/or special interests crafted to be a safe space and an expressive outlet.
  • Several internal events: The Monday Brief (weekly)/ The Somehands (monthly)/ The All Hands (annual).
  • We’re here to SABOTAGE: It’s our mantra. It keeps us focused on what we aspire to be: a little bit sneaky, always smart, kinda frugal and constantly conspiring to create maximum impact.

Back Market is an Equal Opportunity Employer which means we pledge to not discriminate against employees based on race, color, religion, sex, national origin, age, disability or genetic information.. If reasonable accommodations are needed for the interview process, please do not hesitate to discuss this with the Talent Acquisition Team.

Back Market is helping to address one of the biggest challenges of our time: climate change. We take this so seriously that we were awarded status as a “Société à Mission”, or company with a social mission, by the French government. We know we can’t tackle a global problem without a globally representative team so we are committed to embedding diversity, equity and inclusion principles in every aspect of our organization. But more importantly, being One Loving & Free Spirited Tribe is in our DNA as it is one of the five foundational values of our company since we got started way back in 2014. We are committed to hiring and supporting diverse teams of people from all backgrounds, experiences, and perspectives. We know our lofty goals cannot be reached unless everyone has a seat at the table along with the resources and opportunity to grow.