Back Market is the world’s leading refurbished electronics marketplace with a team of 650 people, powering operations in 21 countries (and counting!).

Named one of the World's Most Innovative Companies by Fast Company in 2019 and again in 2021, our mission is simple: empowering people to consume tech sustainably by offering folks a high quality, accessible, and more eco-friendly alternative to buying new electronics. Why? Refurbished tech helps lower our collective environmental impact . We have indeed contributed to avoid the production of more than 1,000,000 tons of CO2e worldwide since our launch in 2014.

Be part of an exciting and growing international adventure that will change the way the world consumes tech.

The Customer Experience team aims to create a personalised & trusted relationship with users through their customer journey, by curating tailored experiences and guiding them with relevant content across our owned channels (Merch & CRM), in order to boost engagement and become the destination to buy, sell or recycle electronics devices.

As a Customer experience apprentice, you will support the CRM efforts with a focus on ad-hoc campaigns on all markets we operate: France, USA, UK, Spain, Germany and Japan. CRM is responsible for delivering the right message, to the right person, at the right moment, through different channels like emails, push notifications and in-apps.

Your Mission (If You Accept It): 🚀

• Support the creation of the CRM animation plan in accordance with the objectives for the markets.
• Support the campaign creation effort in our CRM tool Braze, working closely with our brand managers and copywriters.
• Help to implement campaigns on various CRM channels (email, push notifications, in-app).
• Analyze our campaign's results and provide recommendations to the team.
• Support the evolution of our transversal projects (lifecycle email optimizations).
  
  

You’re At The Right Place If: ⭐

• Looking for a 12-month apprenticeship
• English is a no-brainer (fully professional capability). If you’re extra cool and speak Spanish or German, bonus points for you!
• You have excellent written and verbal communication skills
• You are creative, you have an experimentation and testing mindset
• You can work independently and takes initiative in projects
• You have a previous experience in marketing, a big plus if it was in CRM
• If you have basic html knowledge and you’ve already used a CRM campaign management tool: big plus!
  
  

About the Apprenticeship: 📜

• Starting date is from September, 2024.
• Duration: 12 months.
• Location: Paris, France.
• You must be enrolled in a work-study program (formation en alternance) with a French school.
  
  

Recruitment Process: 🚦

• Video-call Interview with the Talent Acquisition Specialist
• Technical test (home assignment)
• Skills fit interview with Emma, the direct manager
• Cultural fit interview with another person in the team
  
  

WHY SHOULD YOU JOIN US ? ✌🏼

• A meaningful job: through hard work, you will help avoid thousands of tons of electronic waste and fight against planned obsolescence. It counts!
• An attractive salary, multiple benefits (meal tickets, health insurance, etc...), internal events, etc…
• Be in an environment where you can make a difference: you will have the freedom to innovate and adopt new ideas!
• A booming scale-up: our environment is rapidly growing in Europe, the USA and in Asia!
• We embrace work life balance which includes flexible working hours and the opportunity to work from home.
• A lot of fun: you will have the opportunity to work in a fast-paced, open-minded and friendly environment.
  
  

Back Market is an Equal Opportunity Employer for any minority, disability, gender identity or sexual orientation.

Back Market is helping to address one of the biggest challenges of our time: climate change. We take this so seriously that we were awarded status as a “Société à Mission”, or company with a social mission, by the French government. We know we can’t tackle a global problem without a globally representative team so we are committed to embedding diversity, equity and inclusion principles in every aspect of our organization. But more importantly, being One Loving & Free Spirited Tribe is in our DNA as it is one of the five foundational values of our company since we got started way back in 2014. We are committed to hiring and supporting diverse teams of people from all backgrounds, experiences, and perspectives. We know our lofty goals cannot be reached unless everyone has a seat at the table along with the resources and opportunity to grow.