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Experienced IT Administrator

Back Market

Back Market

IT
Bordeaux, France
Posted on Saturday, April 27, 2024
Back Market is the world’s leading refurbished electronics marketplace with a team of 650 people, powering operations in 21 countries (and counting!).

Named one of the World's Most Innovative Companies by Fast Company in 2019 and again in 2021, our mission is simple: empowering people to consume tech sustainably by offering folks a high quality, accessible, and more eco-friendly alternative to buying new electronics. Why? Refurbished tech helps lower our collective environmental impact . We have indeed contributed to avoid the production of more than 1,000,000 tons of CO2e worldwide since our launch in 2014.

Be part of an exciting and growing international adventure that will change the way the world consumes tech.

Our engineering department, the Bureau of Technology

Representing a third of our overall team, the Bureau of Technology is structured around some concepts introduced by the foundational “ Spotify model ”: Squads, Tribes, and Chapters.

Spread across 5 tribes, the ~20 Product squads are the cross-functional, autonomous teams building and operating services to deliver value to customers and suppliers. They are grouped in tribes addressing a common theme. These Product squads are supported by the ~10 Platform squads which address the cross-cutting challenges, as well as the CyberSecurity team.

As an Experienced IT Specialist , you will work closely with all Engineering teams, Product Managers, and Business partners in the Care & Shipping group.

To know more about our Tech team, composed today of about 300 people, you can consult :

A video of our CTO: https://urlz.fr/kyX6

Our Career Site : https://jobs.backmarket.com/

Some articles written by member of the BoT : https://urlz.fr/kyX8

Main technical challenges

Back Market, as an e-commerce platform, is composed of lots of different functional parts, each being owned by a particular squad.

As an Experienced IT Administrator , you will face the following challenges:

  • Administration of tooling used in Care & Shipping (Main tools used today: Zendesk, Salesforce, Talkdesk, Workato and Zapier)
  • Operate after-sales tooling in a marketplace operating globally with 700+ agents answering ~150k customer requests per month.
  • Understand the needs of customers, sellers, and agents for BM.
  • Collaborating with business, product, and engineeringIntegrating tooling with in-house software, partnering with engineers.

What You Will Do In This Role

We are looking for an Experienced IT Administrator to help us to provide an optimal after-sales experience to our customers, setting up tooling (e.g. authentication, permissions) and in the Day-to-day administration (e.g. setting up agent ticket routing).

You will be working in an agile "build it and run it" environment where engineering teams build, launch, monitor, and support the product that they own.

We are looking for passion in creating a great after-sales experience for the customers managing the software administration and bringing new points of view to the company. As well as a good team player supporting colleagues and creating a learning and sharing environment!

English must be a no-brainer as you will join an international team dispatched in different locations around the world (US/FR/ES/JP).

Key responsibilities for this position as an Experienced IT Administrator: Produce & Optimize

  • Working autonomously on administrative tasks within the team's tooling ecosystem, ramping up on new tooling when applicable
  • Set up a mechanism to track changes and monitor tooling health.
  • Demonstrating professional collaboration with teammates and peers, working in close collaboration with after-sales business, product managers, and engineering teams.
  • It's plus if you have the following certifications:

Salesforce (Salesforce Administrator, Service Cloud Consultant)

Zendesk (Support Administrator Expert)

Recruitment process

  • Call with Ana Gloria one of our tech talent acquisition specialists based in Málaga.
  • Tech + team fit interview- 1 hour with 1 engineer and 1 EM from the Tech Team.
  • Back Market values interview

WHY SHOULD YOU JOIN US ?

  • A meaningful job: you will help avoid thousands of tons of electronic waste and fight against planned obsolescence. It counts!
  • A meaningful company: we became a mission-driven company in January 2022.
  • Be part of a worldwide growing company based in Europe, the USA and Asia to face great challenges : you will have the freedom to innovate and adopt new ideas!
  • Work alongside passionate experts: who will share their knowledge and help you develop and grow in your career.
  • Grow your career: with a flexible career path and a dedicated Learning & Development team. Back Market will help you evolve with personalized internal trainings and external handpicked providers from day 1!
  • Leadership Academy by Back Market:“be a coach not a dictator” is at the core of this program ! We train and enable all our leaders to support their team towards achieving goals. Be a manager at Back Market is an unique experience we take by heart.
  • An attractive salary, equity and a host of benefits including : Lunch voucher, health insurance, relocation package, paid time off for activism in your community, parental benefits, flexible hours, etc…
  • One Loving Tribe: you will have the opportunity to work in a fast-paced, open-minded and friendly environment.
  • Be part of one of our Employee Resource Groups createdaround shared identities, common backgrounds and/or special interests crafted to be a safe space and an expressive outlet.
  • Several internal events: The Monday Brief (weekly)/ The Somehands (monthly)/ The All Hands (annual).
  • We’re here to SABOTAGE: It’s our mantra. It keeps us focused on what we aspire to be: a little bit sneaky, always smart, kinda frugal and constantly conspiring to create maximum impact.

Back Market is an Equal Opportunity Employer which means we pledge to not discriminate against employees based on race, color, religion, sex, national origin, age, disability or genetic information.. If reasonable accommodations are needed for the interview process, please do not hesitate to discuss this with the Talent Acquisition Team.

Back Market is helping to address one of the biggest challenges of our time: climate change. We take this so seriously that we were awarded status as a “Société à Mission”, or company with a social mission, by the French government. We know we can’t tackle a global problem without a globally representative team so we are committed to embedding diversity, equity and inclusion principles in every aspect of our organization. But more importantly, being One Loving & Free Spirited Tribe is in our DNA as it is one of the five foundational values of our company since we got started way back in 2014. We are committed to hiring and supporting diverse teams of people from all backgrounds, experiences, and perspectives. We know our lofty goals cannot be reached unless everyone has a seat at the table along with the resources and opportunity to grow.