hero

Job Opportunities in the Daphni Portfolio


Daphni
76
companies
478
Jobs

Senior Operations Manager - APAC

Back Market

Back Market

Operations
Tokyo, Japan
Posted on Sunday, January 21, 2024
Back Market is the world’s leading refurbished electronics marketplace with a team of 650 people, powering operations in 21 countries (and counting!).

Named one of the World's Most Innovative Companies by Fast Company in 2019 and again in 2021, our mission is simple: empowering people to consume tech sustainably by offering folks a high quality, accessible, and more eco-friendly alternative to buying new electronics. Why? Refurbished tech helps lower our collective environmental impact . We have indeed contributed to avoid the production of more than 1,000,000 tons of CO2e worldwide since our launch in 2014.

Be part of an exciting and growing international adventure that will change the way the world consumes tech.

We offer a fantastic career opportunity for a Senior Operations Manager to join our amazing APAC team. The team’s focus is to design growth strategies across geographies in APAC (Japan, South Korea, and Australia - as of today). Our team is fast-moving, determined, not afraid to fail and iterate, strategic thinkers and hands-on people who believe we can change the way consumers buy tech products.

As Senior Operations Manager APAC, your role will be to help the General Managers in APAC design the growth strategies and support the Seller and Customer Satisfaction teams in each country with many projects you will participate in to plan, analyze, and implement. Reporting to the GM of Japan & Australia, you will be a crucial part of our success in the APAC region.

Your Mission (If You Accept It)

  • You will design and implement a scalable and international operational strategy to achieve ambitious targets while making decisions on resource allocation and needs
  • You will develop, optimize, and scale current or new operational processes in the Seller’s journey in Back Market, from acquisition, and onboarding, to account management
  • You will be responsible for leading Seller related transversal projects in APAC, support developing strategies and manage tasks and timelines in implementations
  • You will help Seller and Customer satisfaction teams in APAC in analyzing their performances and in producing future roadmaps
  • You will engage in our Quality KPIs improvement initiatives by analyzing its past results, root causes, and action plans going forward
  • You will liaise globally and cross-functionally with the entire global operations teams to implement global best practices into APAC

You’re At The Right Place if

  • You have proven project management experiences, organized and able to work on several projects simultaneously and autonomously
  • You have a strong business acumen, and have a record at rolling out successful growth strategies
  • You have a strong command of SQL and Tableau, previous experience as a Data Analyst is a strong plus
  • You have previous experience in E-commerce or fast-growing start ups
  • You are fluent in Japanese and English, worked in the environment with global teams
  • You are outgoing and enthusiastic and can easily adapt to any situation

WHY SHOULD YOU JOIN US ? ✌🏼

  • A meaningful job: you will help avoid thousands of tons of electronic waste and fight against planned obsolescence. It counts!
  • A meaningful company: we became a mission-driven company in January 2022.
  • Be part of a worldwide growing company based in Europe, the USA and Asia to face great challenges : you will have the freedom to innovate and adopt new ideas!
  • Work alongside passionate experts: who will share their knowledge and help you develop and grow in your career.
  • Grow your career: with a flexible career path and a dedicated Learning & Development team. Back Market will help you evolve with personalized internal trainings and external handpicked providers from day 1!
  • Leadership Academy by Back Market:“be a coach not a dictator” is at the core of this program ! We train and enable all our leaders to support their team towards achieving goals. Be a manager at Back Market is an unique experience we take by heart.
  • An attractive salary, equity and a host of benefits including : Lunch voucher, health insurance, relocation package, paid time off for activism in your community, parental benefits, flexible hours, etc…
  • Remote friendly company : up to 3 days of remote work per week!
  • One Loving Tribe: you will have the opportunity to work in a fast-paced, open-minded and friendly environment.
  • Be part of one of our Employee Resource Groups createdaround shared identities, common backgrounds and/or special interests crafted to be a safe space and an expressive outlet.
  • Several internal events: The Monday Brief (weekly)/ The Somehands (monthly)/ The All Hands (annual).
  • We’re here to SABOTAGE: It’s our mantra. It keeps us focused on what we aspire to be: a little bit sneaky, always smart, kinda frugal and constantly conspiring to create maximum impact.

Back Market is an Equal Opportunity Employer which means we pledge to not discriminate against employees based on race, color, religion, sex, national origin, age, disability or genetic information.. If reasonable accommodations are needed for the interview process, please do not hesitate to discuss this with the Talent Acquisition Team.

Back Market is helping to address one of the biggest challenges of our time: climate change. We take this so seriously that we were awarded status as a “Société à Mission”, or company with a social mission, by the French government. We know we can’t tackle a global problem without a globally representative team so we are committed to embedding diversity, equity and inclusion principles in every aspect of our organization. But more importantly, being One Loving & Free Spirited Tribe is in our DNA as it is one of the five foundational values of our company since we got started way back in 2014. We are committed to hiring and supporting diverse teams of people from all backgrounds, experiences, and perspectives. We know our lofty goals cannot be reached unless everyone has a seat at the table along with the resources and opportunity to grow.