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Director of Quality

Back Market

Back Market

Quality Assurance
New York, USA
Posted on Monday, August 7, 2023
Back Market is the world’s leading refurbished electronics marketplace with a team of 650 people, powering operations in 21 countries (and counting!).

Named one of the World's Most Innovative Companies by Fast Company in 2019 and again in 2021, our mission is simple: empowering people to consume tech sustainably by offering folks a high quality, accessible, and more eco-friendly alternative to buying new electronics. Why? Refurbished tech helps lower our collective environmental impact . We have indeed contributed to avoid the production of more than 1,000,000 tons of CO2e worldwide since our launch in 2014.

Be part of an exciting and growing international adventure that will change the way the world consumes tech.

Providing trust is central to BackMarket’s success and value, which can only be delivered through outstanding and consistent Quality.

We’re looking for our global Director of Quality to establish BackMarket as the best technological expert of the Electronics Refurbishment Industry and help our thousands of sellers reach the highest level of quality possible.

Based in our New York office, you will lead our Innovation Lab and Seller Quality Control teams, which are responsible for bringing the defective rate of refurbished products as low as that of new products. As Director of Quality, you will embody BackMarket’s technical expertise and act as our ambassador with internal and external stakeholders such as our customers, sellers, investors and the press.

YOUR MISSION: 🥇

  • As Director of Quality, you will be in charge of the following objectives:

Lead and develop a distributed expert and operator team forming the Innovation Lab, BackMarket’s owned expert labs based in New York and Bordeaux, and the Seller Quality Control team

  • The Innovation Lab is at the forefront of technology and innovation in the Electronics Refurbishment Industry. With facilities in Bordeaux and New York City, its mission is to keep a constant watch on technological developments and assist sellers in their effort to reach the highest level of quality possible through the use of best in class solutions, tools, spareparts, protocols, etc.
  • The Seller Quality Control team is responsible to define and enforce the quality standards applied on Backmarket.com through the monitoring of numerous quality KPIs (defective rate, cancellation rate, on-time delivery, etc.). Based in our Head Quarter in Bordeaux, the Seller Quality Control team’s mission is also to help our 1500+ sellers improve their operations with key insights and tailored improvement action plans.

Establish BackMarket as a technological expert in the Electronics Refurbishment Industry:

  • Become the technical resource for sellers to reach remanufacturing excellence: access to preferred partners, technical training, R&D programs, seller forums etc.

Elevate BackMarket’s thought leadership to build brand authority.

  • Transform our Innovation Labs into THE go-to learning and sharing platform for the entire Electronics & Appliances Refurbishment Industry with a focus on hosting Partners, Sellers, Journalists, Key Opinion Leaders, etc.
  • In collaboration with our Marketing team, feed our always-on content marketing strategy with informative, useful, and original content to create trust with our customers and strengthen our brand awareness.
  • In collaboration with our Public Affairs team, contribute to workshops with Policy Makers to unlock new opportunities for the Refurbishment Industry (eg. Right to Repair in the US)

Lower the defective rate of refurbished devices to the level of new products.

  • In collaboration with our Product and Supply teams, you will own, improve, and automate our Quality Control Processes on all categories of products sold on BackMarket.
  • In collaboration with the Supply team, you will identify, prioritize, and conduct factories visits to audit our most strategic sellers across the world and provide them with a tailored Product Quality Plan, to improve their tools, spare parts, and technical processes.

YOU ARE IN THE RIGHT PLACE IF YOU HAVE: ⭐

  • 15+ years of experience in the Electronic Industry. Significant professional experience for a leading OEM is mandatory (Apple, Samsung, etc.)
  • Outstanding public speaking skills with a proven track record of public conferences, appearance on TV shows, etc.
  • Proven ability to build and lead a network of preferred partners to source cutting-edge expertise from industry consortiums, universities, solution providers, etc.
  • Outstanding Program Management skills with proven ability to build and execute a vision, and report on performance to C-level executives
  • Proven ability to lead complex Innovation Programs implying cross-functional collaboration and requiring an outstanding stakeholder management
  • Proven track record of managing technical experts and program managers.
  • Strong and proven entrepreneurial mindset with a deep passion for technology and a data driven approach.
  • Knowledge of the Electronic Refurbishment Industry and ecosystem, such as knowledge of a marketplace operating model, will be a strong plus.

RECRUITMENT PROCESS

  • Phone Screen (30 - 45 min)
  • Business Screening + Take Home Case - VP of Customer Experience (1 hr)
  • Internal Stakeholders + Team Interview Stage - VP Marketing / VP Supply / Senior Lead Refurb Ops / Head of Seller Quality (2 hrs)
  • Leadership Interview Stage - COO & CMO (1 hr)
  • BM Values Sabothire Interview Stage - U.S. GM & CEO (1 hr)

This position has an estimated annual base salary range of $190,000 to $240,000, plus opportunities for equity. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to demonstrated skill set, years and depth of relevant experience, and some role-dependent factors. We welcome direct conversations with each candidate about compensation in all of our initial calls

WHY SHOULD YOU JOIN US ? ✌🏼

  • An attractive salary that comes with equity options, health insurance, paid maternity and parental leave, 401K, commuter benefits, mental health support, and more,
  • Flexible working hours and hybrid models that let you choose which days you to work in the office and at home (because work-life balance is an individual right).
  • Professional development programs, internal mobility, and the opportunity to make your career what you want it to become.
  • A meaningful mission. But also fun. We're serious about changing the landscape of the electronics industry and we like to keep things spicy.
  • A booming scale-up: we are rapidly growing in Europe, the USA and in Asia!
  • Welcoming, safe, and inclusive working environment where everyone's opinion, differences, and backgrounds are heard and respected.

Back Market is an Equal Opportunity Employer which means we pledge to not discriminate against employees based on race, color, religion, sex, national origin, age, disability or genetic information.. If reasonable accommodations are needed for the interview process, please do not hesitate to discuss this with the Talent Acquisition Team.

Back Market is helping to address one of the biggest challenges of our time: climate change. We take this so seriously that we were awarded status as a “Société à Mission”, or company with a social mission, by the French government. We know we can’t tackle a global problem without a globally representative team so we are committed to embedding diversity, equity and inclusion principles in every aspect of our organization. But more importantly, being One Loving & Free Spirited Tribe is in our DNA as it is one of the five foundational values of our company since we got started way back in 2014. We are committed to hiring and supporting diverse teams of people from all backgrounds, experiences, and perspectives. We know our lofty goals cannot be reached unless everyone has a seat at the table along with the resources and opportunity to grow.