Back Market is the world’s leading refurbished electronics marketplace with a team of 650 people, powering operations in 21 countries (and counting!).

Named one of the World's Most Innovative Companies by Fast Company in 2019 and again in 2021, our mission is simple: empowering people to consume tech sustainably by offering folks a high quality, accessible, and more eco-friendly alternative to buying new electronics. Why? Refurbished tech helps lower our collective environmental impact . We have indeed contributed to avoid the production of more than 1,000,000 tons of CO2e worldwide since our launch in 2014.

Be part of an exciting and growing international adventure that will change the way the world consumes tech.

At Back Market, product quality is pivotal to our marketplace’s success. We are looking for an experienced product compliance professional to join the Cross Border Seller Success Team in Hong Kong to make an impact in the supply chain of refurbished electronics.

The team is fast-growing and high-performing, we bring quality sellers of refurbished electronics in Asia to Back Market’s global marketplaces. In this role, your main priorities center on deepening relationships with key refurbisher accounts and developing a reliable network of spare parts suppliers locally.

You will fill the information gap between local supply chain situations and target market customer expectations. You will be able to contribute to the overall business by making product quality assurance possible through establishing reliable networks inside the supply chain ecosystem.

YOUR MISSION (IF YOU ACCEPT IT): 🥇

• Develop local network of reliable spare parts factories or suppliers (i.e. battery, screens).
• Build relationship and partnership with refurbishers and compliance service providers.
• Be able to bridge external network to Back Market organization, especially to work together with the iLab to navigate on Quality Management system that require additional resources (intros to leadership, Product, technical support, etc.) to influence local refurbishment practices and establish way to manage product assurance in a scalable way.
• Manage several key refurbisher seller accounts to collect actionable sellers voices and deepening partnerships.
• Gain and maintain subject-matter expertise on the refurbished devices industry and players, as well as the specific needs, pain points to fill the gap between local supply chain situation versus target market customer expectations.
• Consolidate knowledge and updates on local government policy and supply chain for refurbishment industry.
  
  

YOU ARE IN THE RIGHT PLACE IF: ⭐

• 5+ years of experience in consumer electronics supply chain, quality management and account management roles.
• Experience working in Product Compliance team of E-commerce platform, service providers or CE brands.
• Proven project management experience with success in managing deadlines.
• Previous experience with E-commerce platform or fast-growing start up preferred (not mandatory)
• Native Mandarin with experience of Chinese business culture.
• Excellent written and verbal English communication skills.
• Strong business acumen and prioritization with a great sense of impact sizing, urgency, ownership and accountability.
• Ability to work independently and handle the ambiguity that comes with working in an evolving industry and multicultural environment.
• Great listener with pervasiveness and persistence personality to drive result.
• You're passionate to create change with persistence to help merchants, companies and related ecosystem partners growth and to its mission to promote a circular and green economy.
• You don’t like to GIVE UP and prefer to take frustration as a challenge to improve yourself and aim to conquer all of them
  
  

RECRUITMENT PROCESS: 📅

• HR Screening
• Hiring Manager Interview
• Internal Stakeholders Interview (Part 1)
• Internal Stakeholders Interview (Part 2)
• BM Value Interview (Final)
  
  

WHY SHOULD YOU JOIN US ? ✌🏼

• A meaningful job: you will help avoid thousands of tons of electronic waste and fight against planned obsolescence. It counts!
• A meaningful company: we became a mission-driven company in January 2022.
• Be part of a worldwide growing company based in Europe, the USA and Asia to face great challenges : you will have the freedom to innovate and adopt new ideas!
• Work alongside passionate experts: who will share their knowledge and help you develop and grow in your career.
• Grow your career: with a flexible career path and a dedicated Learning & Development team. Back Market will help you evolve with personalized internal trainings and external handpicked providers from day 1!
• Leadership Academy by Back Market:“be a coach not a dictator” is at the core of this program ! We train and enable all our leaders to support their team towards achieving goals. Be a manager at Back Market is an unique experience we take by heart.
• An attractive salary, equity and a host of benefits including : Lunch voucher, health insurance, relocation package, paid time off for activism in your community, parental benefits, flexible hours, etc…
• Remote friendly company : up to 3 days of remote work per week!
• One Loving Tribe: you will have the opportunity to work in a fast-paced, open-minded and friendly environment.
• Be part of one of our Employee Resource Groups createdaround shared identities, common backgrounds and/or special interests crafted to be a safe space and an expressive outlet.
• Several internal events: The Monday Brief (weekly)/ The Somehands (monthly)/ The All Hands (annual).
• We’re here to SABOTAGE: It’s our mantra. It keeps us focused on what we aspire to be: a little bit sneaky, always smart, kinda frugal and constantly conspiring to create maximum impact.
  
  

Back Market is an Equal Opportunity Employer which means we pledge to not discriminate against employees based on race, color, religion, sex, national origin, age, disability or genetic information.. If reasonable accommodations are needed for the interview process, please do not hesitate to discuss this with the Talent Acquisition Team.

Back Market is helping to address one of the biggest challenges of our time: climate change. We take this so seriously that we were awarded status as a “Société à Mission”, or company with a social mission, by the French government. We know we can’t tackle a global problem without a globally representative team so we are committed to embedding diversity, equity and inclusion principles in every aspect of our organization. But more importantly, being One Loving & Free Spirited Tribe is in our DNA as it is one of the five foundational values of our company since we got started way back in 2014. We are committed to hiring and supporting diverse teams of people from all backgrounds, experiences, and perspectives. We know our lofty goals cannot be reached unless everyone has a seat at the table along with the resources and opportunity to grow.