Senior Collections Analyst
Senior Collections Analyst
Senior Collections Analyst
Req ID
Atlanta, Georgia, USA; Portland, Oregon, USA; San Francisco, California, USA;
Your opportunity
We are looking for a highly motivated individual to be a part of our Finance team.  As a Senior Collections Analyst, you will play an integral part on the Accounts Receivable team by supporting and helping with the day to day collections operations.  You will have a wide range of opportunities to develop your career and help build a strong and successful team.  You will be successful in this role if you are detail-oriented, eager to learn and excited to help our customers.
What you'll do
  • Collaborate closely with Finance, Sales and our customers to ensure payment collection is processed timely

  • Manage incoming billing inquiries and collectability concerns - triage accordingly to Finance and Sales teams

  • Help customers understand their bills, which vary with usage and plan type

  • Help with forecasting accurate collection estimates for the month or quarter to the Finance team for use in company forecasts.

  • Help with reviewing and analyzing monthly collection trends to optimize operations and implement new strategies to increase daily process efficiency

  • Communicate with customers via phone or email regarding billing questions and outstanding invoices

  • Collaborate with Sales and other departments to resolve billing issues

  • Review weekly aging reports and collect customer payments in accordance with payment due dates

  • Assist with financial audits and other ad-hoc accounting projects as needed

  • Assist with month-end, quarter-end and year-end closing duties

This role requires
  • 3-5 years experience with Collections

  • Knowledge of generally accepted accounting principles

  • Detail-oriented, with strong financial knowledge

  • Excellent written and verbal skills

  • Able to multi-task and prioritize multiple projects

  • Ability to balance multiple projects and meet deadlines

  • Strong oral and written communication skills

  • Experience with consumption/usage based billing a plus

  • Experience with Salesforce, Zuora, NetSuite a plus

Bonus points if you have
  • Experience with consumption/usage based billing

  • Experience with Salesforce, Zuora, NetSuite

We're looking for bold and passionate people to be a part of our mission to help every engineer do their best work, every day, using data, not opinions, at every stage of the software lifecycle. We'd love to have you apply, even if you don't feel you meet every single requirement. What's most important to us is finding authentic and accountable people who feel connected to our mission and values, not just candidates who check off all the boxes.
We believe in empowering all Relics to achieve professional and business success through a workforce model called Flex First. Flex First allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.
Read more about Flex First.
Our hiring process

Please note that visa sponsorship is not available for this position.

In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers’ means that a criminal background check is required to join New Relic.

We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.

New Relic is an equal opportunity employer. We eagerly seek applicants of diverse background and hire without regard to race, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities (or disability), age, sexual orientation, veteran status, or any other characteristic protected by law.

Interested in the details of our privacy policy? Read more here.

Estimated Base Pay Range: $ 77,000 - $ 96,000
The pay range above represents a reasonable estimate of the salary for the listed position. This role is eligible for a corporate bonus plan. Pay within this range varies by work location and may also depend on job-related factors such as an applicant’s skills, qualifications, and experience.

New Relic provides a variety of benefits for this role, including healthcare, dental, vision, parental leave and planning, mental health benefits, a 401(k) plan and match, flex time-off, 11 paid holidays, volunteer time off, and other competitive benefits designed to improve the lives of our employees.
Wage - midpoint
Wage - minimum
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